1. Information We Collect
We collect information you provide directly to us, including:
- Email address and password (when you create an account)
- Company name and role (optional, for lead generation)
- Machine configurations and project data you create
- Usage data and analytics (anonymized)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- With your consent, share qualified leads with automation partners
3. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent: We will share your shop profile data with automation service providers and component suppliers only if you opt-in to sponsor data sharing
- Service providers: We work with third-party service providers (hosting, email, payment processing) who need access to your data to perform services on our behalf
- Legal requirements: We may disclose your information if required by law or in response to legal requests
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time, which will enter a 30-day grace period before permanent deletion.
5. Your Rights (GDPR/CCPA)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of sponsor data sharing at any time
- Withdraw consent for cookies and analytics
6. Cookies
We use cookies for authentication, session management, and analytics. You can control cookie preferences through the cookie consent banner displayed on your first visit.
7. Security
We take reasonable measures to protect your information from unauthorized access, including encryption of passwords (bcrypt hashing), secure HTTPS connections, and regular security audits.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website.
9. Contact Us
If you have questions about this privacy policy, please contact us at privacy@gripcnc.com
Last updated: December 14, 2025